COVID-19 Update

March 16, 2020

WE ARE OPEN! We are maintaining our regular business hours (10:00 am -5:00 pm Monday-Saturday) and are keeping an eye on all updates from Ottawa Public Health regarding COVID-19.

In the meantime, we are taking the following steps to help ensure the safety of our staff and customers:

  1. Increased cleaning – We are regularly disinfecting common surfaces in the store (including door handles, our credit card machine, phones, and keyboards [both kinds!]), as well as increased cleaning of our bathrooms and on the shop floor.
  2. New safety measures – You may notice our staff wearing gloves or keeping their distance when they talk to you. Rest assured that we are not being unfriendly! We’re just making sure that our staff and customers are as safe as possible.
  3. Disinfecting work surfaces – Our staff will be disinfecting shared work surfaces regularly, so we ask for your patience while we take this extra cleaning step.

How can you help? We recommend the following!

  1. Shop online! – Our online store is open 24/7 as always! We recommend shopping online wherever possible. If you have questions about our stock, specific titles, special orders, or shipping, we’re happy to help you over the phone or by e-mail. And with hundreds of new sale items, we’re sure you can find a great deal on music to practice while you practice social distancing!
  2. Wash your hands! – If you do come into the store, we ask that you proceed straight to our washroom to wash your hands before browsing our titles.
  3. Stay home if you’re sick! – Following Ottawa Public Health’s recommendations, if you display any symptoms of illness, please stay home to protect yourself and others!
  4. Follow Ottawa Public Health’s Announcements! – In times like these, there is a lot of information (and misinformation!) flying around. Make sure to get your information from a reputable source. We recommend Ottawa Public Health as a great source of information on COVID-19 and how we as a community can work together to help protect everyone. They are posting regular updates on their website, as well as on Facebook and Twitter.

Please feel free to contact us with any questions you may have during our business hours by phone, or any time by e-mail, and our online store is open 24/7. Remember to wash your hands and play lontano!

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